Thailand · home-cookware seller, run by one person
Every post comment gets the product link by DM automatically. She focuses on shipping; nobody asking for a price gets missed.
See her Page →CRESCENDO LAB SOCIAL AUTOMATIONSomeone comments,
Someone comments,
the buy link lands in their DM
Fans comment, the link lands in their DM. No link in the post, so your reach doesn't drop.
InstagramFacebook📺 IG & FB Live✓ Meta App Review approved for IG/FB
No contract · Cancel anytime
Your brand Sent you a DM 📩
Your brandHi! Here's the item you asked about 👇Buy now
Illustration — you write the message and the button text
SEE IT IN 45 SECONDS
Every comment is traffic.
Links in Instagram captions can't be clicked. Social Automation replies to every matching comment and sends your link by DM — on Instagram and Facebook, with public replies on Threads.
Start free 7-day trial
No contract · Cancel anytime
Read the film transcript
A post's caption says “Shop here: shop.link/serum”. Someone taps the link and nothing happens — links in Instagram captions can't be clicked. So the link moves to where it can be tapped: the DM, as a “Buy now” button.
Every comment is traffic. Comments like “+1”, “price?”, “I want” and “how much?” get a public reply and the link by DM on Instagram and Facebook; Threads gets public replies. Set it up once — the trigger, the keywords, a public reply that rotates and the DM with its link button — and every matching comment on posts, Reels, Stories and lives runs by itself.
Your rules: keywords or every comment, public replies that rotate, up to 3 link buttons, card carousels, require a follow first (Instagram) and ready for your next post. The Trigger Logs keep working while you sleep — 6,000+ successful automated interactions as of September 2026, on Meta's official API, App Review approved for Instagram and Facebook. Catch it: start your free 7-day trial at social-automation.cresclab.com.
USE CASES
Who uses comment auto-reply
One real customer, plus the four most common setups.
Also using
Comment for the buy link: e-commerce +1 orders
Fans comment "+1" and get the checkout link instantly. No more replying one by one.
Comment for an offer or trial: beauty launches that build a list
Comment "want" on a launch post to get the promo code by DM. Engagement and leads from one post.
Comment for the itinerary or sign-up: travel enquiries
Comment "itinerary" to get the trip plan and booking link by DM.
Keywords on lives and Stories: founder-led brands
Set it up once. Fans type "+1", the link goes out by DM while you keep talking.
HOW IT WORKS
Four Simple Steps.
1
Connect Your Accounts
One-click OAuth for Instagram, Facebook Pages, or Threads.
2
Create Automation Rules
Set keywords and compose the DM with the block editor.
3
Go Live
Matching comments get an auto-reply and a DM, 24/7.
4
Track Results
Track replies, DMs and click-through in real time.
PRICING
Plans & pricing
Start free. No contract, cancel anytime.
Lite
For a single brand getting started — unlimited triggers
US$29/mo
- Any 2 accounts across FB / IG / Threads
- 5 automation activities
- Basic reports
- Entrant list export (CSV)
Most popular
Standard
For brands running frequent campaigns
US$79/mo
- 5 social accounts
- Unlimited activities
- Full reports (link clicks / UTM)
- Entrant list export (CSV)
Pro
Multi-brand teams and omnichannel integration
US$129/mo
- Unlimited social accounts
- Unlimited activities
- MAAC / CAAC integration consultation
- Entrant list export (CSV)
Enterprise
High volume, multi-brand, custom integrations
Custom
- Custom accounts & volume
- Dedicated support
- Custom MAAC / CAAC integration assessment
- Entrant list export (CSV)
All paid plans start with a 7-day free trial. No charge during the trial.
Compare plans
| Feature | Lite | Standard | Pro |
|---|---|---|---|
| Social accounts | 2 | 5 | Unlimited |
| Automations | 5 | Unlimited | Unlimited |
| Triggers per month | Unlimited | Unlimited | Unlimited |
| Entrant list export (CSV) | ✓ | ✓ | ✓ |
| Reports | Basic | Full (link clicks / UTM) | Custom |
| MAAC / CAAC integration consultation | — | — | ✓ |
FEATURES
Auto-reply features for IG, Facebook and Threads
Target posts + keyword triggers
Pick posts and keywords. Rotating replies keep it from sounding like a bot.
Auto DM with Buttons
Text plus link buttons. Works with IG DM and Messenger.
Live comment automation
Every live comment gets a reply and a DM, before the stream ends and they're gone.
DM Block Editor — Beyond Plain Text
Text plus up to 3 link buttons, compliant with Meta's Button Template.
WHY CRESCENDO
Why brands choose Crescendo
More than an auto-reply tool — safe, complete, and built to grow with your brand.
Meta App Review approved for IG/FB and built on official APIs, not a scraper-style plugin
Full Instagram and Facebook support, with Threads automation in early-access beta
Self-serve setup, transparent monthly pricing, cancel anytime
Built by Crescendo Lab — the AI Communication Cloud behind enterprise brands across APAC
FAQ
Frequently asked questions
What is Instagram comment auto-reply and how does it work?
Set keywords like "+1". When a fan comments one, we post a public reply and DM the link.
How do I set up keyword auto-reply for Instagram comments?
Connect your Instagram professional account, create an activity, set keywords and reply, then publish. No engineering needed.
Which platforms are supported?
Instagram post comments and Story mentions, plus Facebook Page comments — all with automated DMs. Threads comment auto-reply is in beta.
How is this different from other automation tools?
Official Meta APIs with IG/FB permissions through App Review, not a scraper plugin. Instagram and Facebook in one place. Built by Crescendo Lab, so it extends to membership and omnichannel.
How is this different from ManyChat?
ManyChat is a US conversational-marketing platform that covers more channels (such as WhatsApp and TikTok) and prices in USD. We focus on comment auto-replies and comment-to-DM for Instagram, Facebook and Threads, with Traditional Chinese, English and Thai interfaces, NT$ and THB pricing, Taiwan tax invoices, and Threads public replies (beta).
Can Meta still restrict my account?
We use Meta's official APIs, avoiding scraper-plugin risks. No provider can guarantee an account is never restricted, and your content must still follow Meta's policies.
Is there a free plan?
No free plan, but every paid plan starts with a 7-day free trial. You are not charged during the trial.
Can DMs include buy links or buttons?
Yes. The block DM editor composes text plus up to 3 link buttons, compliant with Meta's Button Template.
Can Threads auto-reply to comments?
Yes, in beta and rolling out. Threads DM follows once Meta opens the API.
Can I set it up from AI tools like Claude or Cursor?
Yes. Social Automation has an official MCP server and a REST API: create an API key in the dashboard, and Claude Code, Cursor, Codex and other AI tools can create comment-to-DM activities and check trigger logs for you. Activities created by AI are saved as drafts until you confirm. Setup: social-automation.cresclab.com/en/developers/mcp
Why not just put the buy link in the post?
Instagram and Facebook suppress reach on posts with external links. Sending the link by reply and DM keeps both reach and conversion.
Can I get an invoice with my company details?
Yes. Enter your tax ID and billing name at checkout. For special formats, email sales@cresclab.com.
How do I cancel? Is there a refund?
Cancel any time from Billing in your workspace. Service runs to the end of the period; the current period is not refunded.
Which payment methods do you accept? International cards?
Stripe, accepting Visa, Mastercard and other international cards, billed in TWD or USD.
How soon is a paid plan activated?
Immediately. Your plan limits update as soon as payment succeeds.
Ready to automate your social engagement?
7-day full access. Get started now.
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Fan +1