CRESCENDO LAB SOCIAL AUTOMATION

Instagram, Facebook & Threads
comment auto-reply that turns into orders

Auto-reply to comments on posts, stories and live streams — and send DMs with clickable links — across Instagram, Facebook, and Threads. Convert social engagement into revenue, 24/7. Free 7-day trial, live in 5 minutes.

InstagramFacebookThreads (Beta)📺 IG & FB Live✓ Meta App Review approved for IG/FB

Free 7-day trial · No credit card · Live in 5 minutes

AutomationsConnectionsActivity LogAutomations+ New RuleActiveMother's Day PromoIG Comment · Keyword "+1"128 triggersActiveNew Product LaunchFB Comment · Keyword "info"56 triggersDraftKOL Story Auto-ReplyIG Story · Mention triggerNot active
5,000+Successful automated interactions
5 minBasic setup
24/7Always-on automation
Official APIMeta platform integration
HOW IT WORKS

Set Up in 5 Minutes. Four Simple Steps.

fOne-click OAuth
1

Connect Your Accounts

One-click OAuth to connect your Instagram, Facebook Page, or Threads account.

Trigger typeIG CommentKeyword+1DM ContentText blockLink button
2

Create Automation Rules

Pick a trigger type, set keywords, and compose DM messages with text and link buttons using the block editor.

Fan comment:+1 I want the deal!Auto-repliedAuto DMThanks for joining!Claim deal
3

Go Live

When fans comment with your keyword, auto-reply publicly and send a DM with your offer — 24/7, no manual work.

Overview+23%vs last week
4

Track Results

Monitor replies, DMs sent, and click-through rates in real time. Optimize every campaign with data.

FEATURES

Auto-reply features for IG, Facebook and Threads

💬

Auto Comment Reply

Keyword-triggered instant public replies. Multiple reply texts rotate randomly to avoid spam detection.

📩

Auto DM with Buttons

Block-based DM editor: compose text messages + clickable link buttons. Drive traffic to your shop or landing page.

📌

Post-Specific Rules

Target specific posts or apply rules across all posts. Precision-trigger for campaigns or always-on automation.

Campaign Scheduling

Set start and end dates for time-limited promotions. Supports draft, active, and paused states.

📸

Instagram

Post comments, Story mentions — auto-reply and DM with Button Templates for instant conversion.

👍

Facebook

Page post comment auto-reply + Messenger DM with link buttons. Works with any Facebook Page.

🧵

Threads (Beta)

Auto-reply to Threads post comments with keyword matching. Rolling out in beta; Threads DM pending API access from Meta.

📺

Live comment automation

While you're live on IG or Facebook, every comment gets an instant public reply plus an automatic DM. Live comments vanish when the stream ends — reach everyone who raised a hand before they're gone.

📊

Analytics

Full trigger history: comment replies, DMs sent, success/failure rates. Real-time dashboard.

DM Block Editor — Beyond Plain Text

Compose interactive DMs with text and clickable link buttons. Up to 3 buttons per message, fully compliant with Meta Button Template specs.

DM Block EditorTextHey! Thanks for your comment. Here's your exclusive deal, valid for 24 hours!Link ButtonsAuto-send interactive message cards with buttons:Shop Nowshop.example.com/dealLearn Moreexample.com/info+ Add ButtonUp to 3
USE CASES

Who uses comment auto-reply

One comment-to-DM engine, three industries, three ways to win.

E-commerce: comment +1 becomes an order

Fans comment "+1", instantly get a public reply plus a DM with the checkout link. No more replying to order comments one by one.

Beauty: new-product comments become leads

Comment "want" on a launch post and the trial application link lands in their DM — one post drives engagement and captures leads.

Travel: itinerary asks become bookings

Comment "itinerary" and the full trip plan plus booking link arrives by DM — never miss a high-intent question before departure.

PRICING

Plans & pricing

Start free and scale as you grow. All paid plans are month-to-month — cancel anytime.

Lite

For a single brand getting started — unlimited triggers

US$29/mo
  • Any 2 accounts across FB / IG / Threads
  • 5 automation activities
  • Basic reports
Start free

Pro

Multi-brand teams and omnichannel integration

US$129/mo
  • Unlimited social accounts
  • Unlimited activities
  • MAAC / CAAC integration consultation
Start free

Enterprise

High volume, multi-brand, custom integrations

Custom
  • Custom accounts & volume
  • Dedicated support
  • Custom MAAC / CAAC integration assessment
Contact us

Every paid plan starts with a 7-day free trial — you won't be charged during the trial.

WHY CRESCENDO

Why brands choose Crescendo

More than an auto-reply tool — safe, complete, and built to grow with your brand.

Meta App Review approved for IG/FB and built on official APIs, not a scraper-style plugin
Full Instagram and Facebook support, with Threads automation in early-access beta
Self-serve setup in 5 minutes, transparent monthly pricing, cancel anytime
Built by Crescendo Lab — the AI Communication Cloud behind enterprise brands across APAC
FAQ

Frequently asked questions

What is Instagram comment auto-reply and how does it work?

You set keywords (such as "+1" or "buy"); when a follower comments with one of them, the system instantly posts a public reply and auto-sends a DM with a shop link or offer — turning engagement into orders.

How do I set up keyword auto-reply for Instagram comments?

Connect your Instagram professional account, create an activity, enter keywords and reply content, and publish. The whole flow takes about 5 minutes — no engineering needed.

Which platforms are supported?

Instagram post comments and Story mentions, and Facebook Page post comments are fully available, both with automated DMs. Threads post-comment auto-reply is currently in beta and rolling out.

How is this different from other automation tools?

Three things: our IG/FB permissions passed Meta App Review and use official APIs; Instagram and Facebook are managed in one place, with Threads in early-access beta; and the product is built by Crescendo Lab, an enterprise messaging company that can support broader membership and omnichannel use cases.

Can Meta still restrict my account?

We use Meta's official APIs, avoiding technical risks common to scraper-style plugins. However, no provider can guarantee that an account will never be restricted. Your content and messaging practices must still follow Meta's platform policies and applicable laws.

Is there a free plan?

Yes — a 7-day free trial, no credit card required. You get full access to comment auto-reply and DM automation during the trial.

Can DMs include buy links or buttons?

Yes. The built-in block-based DM editor composes text plus up to 3 link buttons, compliant with Meta's Button Template, sending followers straight to your shop or campaign page.

Can Threads auto-reply to comments?

Threads post-comment auto-reply is currently in beta and rolling out to customers; Threads DM support will follow once Meta opens the API. Instagram and Facebook comment auto-reply and DM automation are fully available.

Ready to automate your social engagement?

7-day full access. Get started now.

Get Started

Free 7-day trial · No credit card · Live in 5 minutes